Terms & Conditions

Catercycle Ltd

Terms & Conditions of Sale

Who are we?

Catercycle Ltd is located on the Isle of Wight and a supplier of ‘like new’, refurbished and used catering equipment and services to commercial customers including: restaurateurs, caterers, hoteliers, pubs and cafes in addition to outside catering and event companies plus businesses for staff canteens.

1. Goods being sold

1.1 Each sale is considered a business to business contract. If you are making a personal purchase this will not be covered by the consumer Distance Selling Regulations (DSR’s). We are therefore not obligated to offer refunds or accept returns even if items are unused.

1.2 At Catercycle Ltd we aim to ensure all the product information on this website is as accurate as possible and all products offered are available for personal inspection at our offices on request. All products images are for illustrative purpose only and very occasionally you may find that the dimensions, colours and features may differ slightly once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the actual product, there can be a difference for varying reasons such as product re-development and manufacturing methods. Catercycle Ltd is not liable for any inaccuracies.

1.3 Before signing to accept a delivery you must make sure that the product is as originally described and ordered. Signing the delivery note means you are accepting that the product delivered is as originally described at our website.

2. Pricing and Payment

2.1 All prices listed are subject to the addition of VAT at the standard applicable rate.

2.2 All orders placed with Catercycle Ltd may be subject to further credit or security checks.

2.3 Prices are correct at the time of listing and may be subject to change without prior notice.

2.4 Occasionally an error may cause product price/description to be incorrect, in which case Catercycle Ltd shall be under no obligation to honour the incorrect price.

3. Delivery

3.1 Free of Charge delivery is limited to the Isle of Wight. Delivery to other locations will be advised on request.

3.2 Delivery as standard is a kerb side delivery to a ground floor site. In most cases this will be between the hours of 9am and 5.30pm, however the courier may call you outside of these hours. These times do not include unpacking and positioning, which must be done by the customer. Drivers will be unable to assist with the unpacking process due to liability insurance regulation.

3.4 Delivery dates and times are on a best endeavour basis and may be subject to change due. We do as much as possible to ensure that products are delivered to you on time however, Catercycle Ltd is not liable for any delays.

3.5 Please do not book any installers or fitters relating to the equipment ordered until after the goods have been delivered and inspected by yourself. Catercycle cannot accept any responsibility for costs incurred as a result of arranging this in advance of delivery from us.

3.6 Catercycle Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a delivery delay of the order. It is the customer’s responsibility to plan and prepare for such instances.

3.7 The Customer is responsible for ensuring that all items will fit onto or within the premises. Customers are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Any charges caused by an aborted delivery due to this will be passed on to you, the Customer.

3.8 At our discretion we may charge a redelivery fee if no one is available on site to take delivery of the goods for a pre-arranged delivery.

3.9 Every effort is made to ensure that the correct item is sent, however if you do not receive the correct item you must report this to us at Catercycle within 24 hours of delivery. 

4. Cancellations

4.1 Order cancellation instructions must be given in writing.

  • Any order cancelled within the first hour following payment of the order will be charged a 5% cancellation fee. After the first hour following payment of the order, a restocking fee of 25% will be charged.
  • If you wish to cancel your order on any other day following the day order was placed, 25% restocking fee and a two way courier fee will be charged. Courier fees for delivery outside the Isle of Wight will be chargeable if Catercycle are unable to cancel these.

4.2 Refused Deliveries. If you do not cancel your order in writing but refuse the delivery, since the order has been dispatched same terms listed in 4.1 will apply.

5. Damaged Shipments

5.1 Your goods are covered with our goods in transit insurance policy.

Please carefully check the goods before signing for the delivery. If you find any damages please refuse the delivery and we will exchange the damaged product. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover the transport damages you will want to claim. Signing unexamined or without signature will be taken as signed for as correct to order.

Once signed as damaged, you must also report any damage to Catercycle Ltd via email within 24 hours.

Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email within 24 hours of receiving the goods.

Catercycle Ltd will offer to replace the damaged item or issue a refund provided that the item is returned back to our warehouse at the customers own cost and transport risk. There is also a fee of £100+VAT that the customer needs to pay for administrative fees and delivery charges that must be paid prior to the good being returned in the case of q replacement item being issued or deducted from the refund amount if being refunded.

5.2 Photographic proof of the damages needs to be provided via email.

5.3 Please keep all of the packaging of the product. This will be required to safely return the item. Products without original packaging will not be accepted back.

6. Returns

We will not accept any returns not previously authorised and agreed in writing by Catercycle Ltd.

No goods are accepted for return after 14 days of delivery.

Please note, once an order has been placed and dispatched to our warehouse the 25% restocking fee will apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Refunds will be made within 7-14 days after being approved by Catercycle Ltd.

7. Disputes

Please note that if you provide untrue information to your payment provider or bank regarding the cancellation procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs, damages and interest on the outstanding amount.

8. Installation and Usage of the Goods

The Customer needs to ensure that all power supplies, water and gas connections are appropriate for the goods supplied. All gas powered goods must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter. Catercycle Ltd will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation. Catercycle Ltd reserves the right to ask for the installation and service engineer reports for warranty claims.

10. Warranties and Liability

If an items is not working on delivery or within 14 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. After 14 days from the invoice date, normal terms of warranty will apply.

Warranty stated is a 12 month parts and labour warranty on refrigeration equipment, all other products have a 3 month warranty.

At our discretion, if we choose to cover the products with Back to Base warranty, the buyer is responsible for the cost of sending the product back to our warehouse and sending it back to the buyer after being repaired.

Catercycle Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customer’s responsibility to plan and prepare for such instances.

By agreeing to purchase, the Customer agree to our warranty Terms & Conditions which can be accessed at any time but may be subject to change.

11. Termination

Catercycle Ltd reserves the right to cancel or suspend any order where payment has not been received or in which payment has failed subject to credit checks or otherwise.

12. WEEE Directive

As a distributor of commercial catering equipment, we are committed to the protection of the environment and the implementation of the WEEE directive. The most practical way to carry out this system is to offer our customers a collection and disposal service at the end of the equipment’s life cycle. Due to the nature of this system, extra charges will be incurred if you (the Customer) choose to opt for this service.

13. Terms and Conditions of Website Usage

By using this website you agree to these terms and conditions.

14. Age Requirements

To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.

15. Disclaimer

Whilst Catercycle Ltd has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith. Catercycle Ltd disclaims as to the accuracy of the information supplied by third parties or for apparent errors and omissions.

16. The Company

This website is wholly owned by Catercycle Ltd

Registered Office

Vision Accounting Fortis House, Cothey Way, Ryde, Isle Of Wight, United Kingdom, PO33 1QT

For all Enquiries:

sales@catercycle.co.uk